Help Desk Software NetHelpDesk Document Management to help store and organise documents in our software. Description of Template. The Help Desk application template for. Customizing SharePoint Sites and Templates. Microsoft Office SharePoint Designer 2007 is. May 13, 2016 - What are the features available? Unique ticket number assignment Update capabilities (i.e. Open, assigned, in process, closed, etc.) Archiving abilities Can we. Help Desk Plus for Office 365 is available as a free, fully featured 14-day trial (1xSite License with an unlimited number of end users). Help Desk Plus is simple, customizable, Sharepoint hosted help desk software, that ensures your organization can handle every issue properly. Combined with a custom forms designer, you can design forms for specific help requests (e.g. IT, HR, Finance). Key features: • Create an unlimited number of different request templates (IT request, Purchase request, HR request etc.) • Customizable request form fields (supporting numerous field types such as Text, Choice, Number, Currency etc.) • Can be integrated with many systems via Microsoft Flow (i.e. Help Desk Plus is simple, customizable, Sharepoint hosted help desk software. • Can be integrated with many systems via Microsoft Flow. An add-in for Microsoft ® Outlook ® that enables support team to raise trouble. The inbuilt issue tracking list template in SharePoint is only good for basic. This seemed worthy of sharing. Someone on Experts-Exchange asked about modifying/extending one of the SharePoint 40 Fantastic templates, to add their own column (Business Units) and then modify the New Request form. So, here was my response to him/her including the related YouTube/Screencast video, showing how it is done. ![]() This should prove useful/valuable to anyone unfamiliar with making these kinds of changes or modifications using SharePoint Designer 2007 (now free, www.microsoft.com/spd). ------ Hey there, You'll want to add your columns or lookups (and update your views to suit, dashboard views, etc.). Then, you'll need to modify the 'Newform.aspx' (by creating a new one, you should avoid modifying the original) and then assigning it to the necessary navigation like quick launch. I haven't spent any time specifically with this template previously, so there may be other things to do, but this should get you well on the way. I had some time tonight (and this stuff is fun.) so I made a quick video of the process for you, as I'm sure I'll be able to use this in the future as well:) In it, I'm doing the following: 1. Adding a column for Business Units (you could lookup a list, with more detail attached, if necessary, such as contact/owner information) 2. Opening the site in SharePoint Designer, to create (and assign) a copied/modified New Entry form (and you can of course modify the form as necessary, removing unnecessary fields, add validations, a splash of colour, etc.) 3. Modify the quick launch, to reference using the new Entry Form (there might be other places to edit) Here's the Video Screencast of the result, I recorded. ![]() ![]() ![]()
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